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Principals

When you work with TelDesign, you always work with one of our Principal Consultants, Hans Bergman or Annelie Bergman.

Hans Bergman

Principal Consultant & Co-Founder

With 25 years of voice and data telecommunications experience and a background in end-user experience design, Hans has a unique combination of skill and philosophies. His ability to convey complex voice and data issues in concrete business language has helped hundreds of TelDesign clients to optimize their voice and data communication systems for maximum efficiency and low-cost operation.

Hans began his career in the Experimental Psychology department at the University of Utrecht in the Netherlands. He earned a Doctoral Degree in experimental psychology with focus on mathematical statistics and computer science/software development. As a result of his unique combination of skills, University of Utrecht appointed Hans as an Associate Professor in 1976.

In 1982, BNR (Bell-Northern Research, Nortel Network's and Bell Canada's world class R&D organization) invited Hans to join their organization in Ottawa, Canada. During his 13 year career there, Hans took on increasingly senior management roles overseeing the R&D aspects of a large variety of Nortel's product ranging from products for small offices, enterprise voice and data products and public network products.

After 13 years, Hans left BNR/Nortel in 1995 and founded Convergent Design, a company providing strategic advice regarding telecom product development. Through providing design consulting services to companies like Bell Canada, Nortel, Mitel, Motorola and many of the US and overseas carriers, Hans identified a business need to support technology end users - including small, medium, and large businesses - to help them navigate the maze of available technology options and to help them optimize their voice and data telecommunications systems. This resulted in the founding of TelDesign in 1999 to specialize in examining telecommunications systems from business and end-user perspectives. Hans' extensive skills in software development resulted in the development of a variety of sophisticated software tools (such as PBXWatch and MobileWatch) allowing TelDesign to analyze and assess their client's telecommunications operations through advanced analysis of actual network utilization information.

Hans continues to extend his already broad and in-depth telecommunications knowledge through an ongoing process of education and technology certification. Specifically, driven by the convergence of voice and data, Hans has significantly extended his knowledge of IT and VoIP technologies. This expertise is clearly attested to by Hans' CCNA (Cisco Certified Network Associate) and CCNP (Cisco Certified Network Professional (Voice)) certifications. Click here for a PDF copy of Hans' Cisco credentials verification report.

Hans is a long-standing member of the Canadian Telecommunications Consultants Association (CTCA).

Hans is a regular presenter at industry conferences, speaks several languages, has experience working on multiple continents and in diverse cultures and is the co-holder of several US patents (such as Des.302,977 for Nortel's very succesful TOPS-MP Operator Services product and US6,870,910B1 for work done on integrating desktop applications with personalized IVR applications). Hans holds a current Level II (Secret) security clearance from the Canadian Government. Find out more about Hans on his LinkedIn Profile.

Contact Hans at: hbergman(at)teldesign.com or (613) 591-0322 ext 222.

Annelie Bergman

Principal Consultant & Co-Founder

Annelie has worked as barrister (providing legal counsel to governmental departments in the Netherlands) and in accounting, two critical areas of expertise in the negotiation of complex service contracts on behalf of TelDesign clients. Since 1999, she has negotiated comprehensive contracts with providers for more than 150 clients and has obtained more than 50 substantial financial credits for billing errors and tariff violations. She has also managed numerous implementations of voice and data optimization projects.

Annelie delivers the majority of TelDesign's implementation and inventory services and is the primary contact for carrier contract negotiations and TelDesign clients. She also provides ongoing support to current and former TelDesign clients when isolated telecommunications issues arise.

Prior to joining TelDesign, Annelie worked in the Netherlands as manager of a regional municipality legal department. She earned her law degree in the Netherlands from the School of Law of the prestigious University of Utrecht in the Netherlands. In Canada she worked in the private school system and completed a financial management and accounting degree equivalent to a fourth-level Certified General Accountant. She is a long-standing member of the Canadian Telecommunications Consultants Association (CTCA).

Contact Annelie at: abergman(at)teldesign.com or (613) 591-0322 ext 221.