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Telecom Optimization

Optimization Calculator

Forrester Research has reported that telecom expenses are one of a company's top three operating expenses - in our experience, they are also among the least understood costs.

This Optimization Calculator is designed for organizations using regular phone systems (i.e. not Voice Over IP systems). Based on your inputs, industry averages, and our experience, it will estimate how efficiently you are using the phone lines that you have. 

Tell us about your users
Using the fields below, please provide details about the number of phones in your organization and the amount of use these phones typically receive. When you estimate usage, only consider the number of calls made to or received from the public network. Do not include internal calls that do not cross the public network.

"Heavy phone users" are those staff members who have a desk telephone and who spend most of the day at their desk and using the phone. This class of users typically consists of office workers and administrative support staff.

Note that the calculator only takes into account external calls (that is, calls for which you have to dial an access code such as 9 when you make them, or calls received from an outside caller).

"Intermediate phone users" are those staff members who may or may not have a have a desk telephone and who spend part of the day at their desk. This class of users typically consists of office workers who are more mobile than the "heavy phone users" group.

Note that the calculator only takes into account external calls (that is, calls for which you have to dial an access code such as 9 when you make them, or calls received from an outside caller).

"Low usage phones" are phones that are either assigned to users who do not use their phone a lot, or phones located in common areas (such as the lobby and meeting rooms).

Note that the calculator only takes into account external calls (that is, calls for which you have to dial an access code such as 9 when you make them, or calls received from an outside caller).

"Call Center phones" are phones that are assigned to Call Center agents who spend 90% or more of their time on the phone with external contacts.

Tell us about your telephone lines
Using the fields below, tell us about the number of telephone lines terminating at your premises. Include all the lines that are connected through your telephone system (such as a PBX or Key system) and all the lines that terminate at your premises that are not routed through your telephone system.
Please fill in as many of these fields as you can.

The number of analog telephone lines that terminate on your premises but which are not connected to your telephone system (such as a PBX or Key system). These lines are often known as "business lines" or "DS0" lines.

The number of analog telephone lines that terminate on a fax machine or fax server. These lines are often known as "business lines" or "DS0" lines.

The number of ADSL lines (typically used to connect your organization to the Internet over an inexpensive line) in use at your company.

The total number of analog telephone lines that are connected to your telephone system (such as a PBX or Key system). These lines are often known as "trunk lines". In most cases, these lines are part of "huntgroups" or "roll-over" groups.

The total number of digital telephone connections to your telephone system (such as a PBX or Key system).You may know these lines as "T1s" or "ISDN PRI" groups. As a rule of thumb, each T1 in North America supports 23 voice connections. You should therefore enter "23" if you have a single T1, and multitudes of 23 if you have multiple T1s.