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PBXWatch

A service to manage your PBX in a fiscally responsible way

Chances are good that your organization spent substantial time and effort when your telephone switch was procured. You prepared a Request for Quote and entertained a variety of bids, then spent significant time and effort to further negotiate the last details in order to obtain the best possible solution for the best possible price. The switch was installed and connected to the public phone network. Then everybody let out a sigh of relief and quickly forgot about the whole experience.

Few people realize that purchasing and installing a new telephone system is only the start of the story. After a few short years, the cost of connecting your PBX to the public phone network will have exceeded the initial purchase price of your PBX. You may wonder how this is possible ...

  • When a new system is installed, a liberal number of trunks are often provided. At that time, it is more important to verify that the system worked fine rather then to "penny pinch on a couple of trunks".
  • User needs change over time as a result of changes in technology being adopted. Here are two examples: the introduction of voice mail will have increased the utilization effectiveness of your trunks, and the introduction of alternate Internet access technologies may also have reduced the demand for trunks for modem minutes.
  • Most organizations lack the in-house expertise to determine if the system has costly over capacity that is and will never used.
  • Trunks are often added over time as a "knee jerk" reaction to an occasional busy signal identified by a high-profile customer or employee or a temporary need. In many cases, the original reason to add a trunk disappears, but the added trunks stay and never carry any traffic.

All of this results in monthly costs that are much higher than they need to be. Often, these costs are seen as fixed costs and "just a part of being in business". Few organizations have the time and skills to look into these expenses. Just reading the monthly invoice can be a daunting task!

The PBXWatch Service

TheTelDesign PBXWatch service will help you manage your expensive trunking resources in an operationally and financially responsible manner by collecting trunk utilization data 24 times a day for every day of the month. At the end of every calendar month we will provide you with an easy-to-read report detailing the following information:

  • Daily busy hour information
    Daily busiest hour statistics and how many trunks were in use to handle the in- and out-going traffic. By combining this information with business parameters (such as the occupancy rate), you will gain significant insight in your telephone operations and trunking requirements.
  • Call statistics
    Weekly call statistics (such as number of calls made and received, call duration, number of toll calls and number of calls of extra-ordinary duration).
  • PBX information
    Monthly statistics regarding PBX call processing parameters providing an insight in the operation of your PBX. This information is the basis for the early identification of service problems such as overloaded PBX loops and processor utilization.
  • Attendant information
    Weekly statistics regarding all calls handled by your attendant. This information is the basis for early identification of service problems such as extended waiting times, dropped calls, etc.

Managing your PBX will pay off. It pays off financially by keeping a close eye on expensive trunks. It also pays off in terms of providing ongoing high quality service to your users.

Contact us today to inquire about a subscription to the PBXWatch service.